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Frequently Asked
Questions

    Quality Windows / Expert Workmanship

    Request your free, no-obligation estimate!

    Q: Which payment options do you offer?
    A: We accept personal checks, cash and all major credit cards. We also offer many different financing options.

    Q: How do I verify that Affordable Windows is Licenced and qualified?
    A: First step is to check the Arizona Registrar of Contractors website to verify that our licence is valid and that it fits the scope of work for your project. To further vet our company, you can look at the Better Business Bureau, Yelp and Google reviews for starters. We are also happy to provide references in your area, just ask our office staff for more info!

    Q: Does Affordable Windows have a showroom?
    A: Our main office in Gilbert had working window and door models available for walk-in clients to view!

    Q: Do you have Insurance?
    A: We are fully Insured, Bonded and Licenced in the state of Arizona.

    Q: Is your company accredited with the Better Business Bureau?
    A: Yes we are! We have an A+ Rating with the BBB.

    Q: Are you a Houzz Member?
    A: Yes, we have won the Best of Houzz service award for 2018 and 2019.

    Q: Do you offer free estimates?
    A: Yes, we offer free, no obligation sales consultations along with an exact price for your window or door project.

    Q: What manufactures or window brands do you recommend for Arizona Homes?
    A: Check out our brands page for more information!

    Q: After hiring Affordable Windows, how long does it take to get my windows installed?
    A: We do our absolute best to complete your project within 4-6 weeks, depending on the time of year.

    Q: Do I need custom sized windows?
    A: There is never an opening built EXACTLY the same, and this is why Affordable Windows offers custom built windows and doors. We measure to the very 1/8” to ensure an air tight fit, to eliminate air and dust infiltration.

    Service/maintenance FAQ

    Q: Who handles service?
    A: Affordable Windows has a service department available for any concerns you might have.

    Q: When will I have to paint my new windows?
    A: Never – All of the windows we offer come standard with a lifetime warranty against fading.

    Q: How do I take care of my new windows?
    A: Check out our care and maintenance page for more information!

    Q: How do you replace the sash on an awning window?
    A: Please click here for information

    Q: How do you clean and operate a double hung window?
    A: Please click here for the information

    Q: How do you fix a double-hung window that won’t lock?
    A: Please click here for the information.

    Installation FAQ

    Q: Is the Installation going to get my house dirty?
    A: No – Our installers will use drop cloths to protect your floors. We will also use plastic to cover your furniture. When we are done, the only thing you will notice are new windows.

    Q: Who gets rid of the trash?
    A: Affordable Windows will remove and properly dispose of the old windows and any construction debris.

    Q: What type of insulation does Affordable Windows use?
    A: We use low expansion foam.

    Q: Do I have to remove my window treatments prior to the installation?
    A: No – We will remove them and reinstall them as needed. The only thing we ask our customers to do is to remove any glassware or breakables near the window openings.

    Q: Will I still need my sunscreens on the outside of my house?
    A: Absolutely not. The technology in our glass prevents unwanted heat gain from entering your home in the summertime, and prevents heat loss during the winter time.

    Q: Will I need to repaint?
    A: Almost every application is different and your sales consultant will make sure to address this during their visit to your home.

    Q: How long does it take for the installation?
    A: Most window jobs can be completed in one day. Affordable Windows attempts to make the installation process easy.

    Q: What are retrofit windows?
    A: Retrofit or replacement windows are installed directly over your existing aluminum window frame.

    Warranty FAQ

    Q: Is there a manufacturer’s warranty?
    A: Yes – Every window we carry comes with a lifetime transferable warranty.

    Q: What is the labor Warranty?
    A: The Labor warranty is 2 years from date of installation. This is an Arizona Statute.

    Energy efficiency FAQ

    Q: What is a thermal pane window ?
    A: Windows started out as a single pane unit, then double pane windows were introduced. A thermal pane window takes a double or triple pane window and enhances its energy efficiency by adding Low E coatings and Argon or Krypton Gases.

    Q: What does Low E Glass mean?
    A: Low E is a microscopically thin coating of silver oxide placed on the inside surface of the glass to help reflect the sun’s heat

    Q: What is Argon gas?
    A: Argon is an inert gas found in our atmosphere. It is colorless and odorless and when put inside an insulated glass unit within your window, it provides more thermal efficiency than having just air between the panes.

    Q: What is U-Factor?
    A: The u-factor measures how well a window insulates. In other words, it is the rate of heat LOSS through the window. Not the most relevant factor when choosing a window for Arizona, however the lower the better due to it also representing a solid and well engineered frame.

    Q: What is Solar Heat Gain Coefficient?
    A: The SHGC is the fraction of heat GAIN through a window both directly transmitted and also absorbed through the window. The SHGC is a measurement from 0 to 1. The lower the number the better the window is at blocking the heat from entering your home.

    Q: What is Energy Star?
    A: The energy star rating system is a good place to begin, however, it is painted with such a broad brush that it is not specific enough for Arizona and our unique climate. Every window offered by Affordable Windows far exceeds every Energy Star rating.

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